bk699 Privacy Policy

Introduction and Scope

bk699 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how bk699 (covering the www.bk699.lat website, mobile services, and all associated digital services) collects, processes, uses, stores, and protects your personal information.

This Policy applies to all registered members, guest users, and any person who browses or uses our platform. By continuing to use our services, you are considered to have agreed to the terms set out in this Policy. If you do not agree with any term of this Policy, please stop using our services and contact us.

bk699 always strives to ensure that users' personal information is handled properly and is never misused. We use SSL encryption and modern security technology to keep your information secure.

What Information We Collect

bk699 may collect various types of information as described below in order to provide services to you and to maintain a safe and transparent gaming environment:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Mobile number (for account verification)
• Email address (for communication and notifications)
• Username and password (for account access)
• National ID card or passport information (where KYC verification applies)

2.2 Financial and Transaction Information

• bKash, Nagad, or Rocket number (for deposits and withdrawals)
• Transaction history, amounts, and dates
• Records of bonus claims and use of promotional benefits

2.3 Technical and Usage Information

• IP address and device identifiers
• Browser type, operating system, and device model
• Website browsing behaviour, preferred games, and activity logs
• Session duration and access times
• Information collected through cookies and similar tracking technologies

2.4 Customer Service Information

When you contact us via live chat support or email, we retain the content of that conversation. This is used to improve service quality and to assist you in the future.

Purpose of Data Use

bk699 uses the information it collects for the legitimate purposes described below. We never use your information for unnecessary purposes:

• Completing the account registration and verification process
• Ensuring secure and uninterrupted payment and withdrawal services
• Preventing fraud, money laundering, and suspicious activity
• Providing users with a personalised experience and relevant offers
• Delivering effective customer support through 24/7 live chat and email
• Improving and maintaining the technical performance of the platform
• Implementing responsible gaming policies and ensuring age verification
• Complying with applicable legal and regulatory obligations
• Sending important account notifications and security alerts

If we need to use your information for purposes beyond those listed above, we will notify you separately and obtain your consent where required.

Data Storage and Security

bk699 applies industry-standard technical and organisational measures to ensure the security of your personal information. Our security framework is described in detail below:

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption used for all data transmissions
• Advanced encryption technology applied to stored data
• Prevention of unauthorised access through firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-Factor Authentication (2FA) available

4.2 Data Retention Period

We retain your personal information only for as long as it is needed. All information is kept while your account is active. Even after an account is closed, certain information may be retained for the applicable period as required by legal obligations, anti-money laundering (AML) regulations, and dispute resolution needs. Once that period has ended, data is securely deleted or irreversibly anonymised.

4.3 Employee Access Controls

Only those employees or contractors whose professional duties require it may access your information. All employees are bound by strict confidentiality agreements and participate in regular data protection training.

Sharing Data with Third Parties

bk699 never sells, rents, or commercially transfers your personal information to third parties. However, information may be shared in the limited circumstances described below:

5.1 Service Provider Partners

Necessary information may be shared with trusted third parties for the purpose of providing core services such as payment processing, technology infrastructure, fraud detection, and customer support. These partners are obliged to use information only for the specified purpose, and strict data protection agreements are in place with them.

5.2 Legal Obligations

Where disclosure is mandatory under a court order, an official request from an investigating authority, or applicable law, we may be required to provide your information to the relevant authority. In such cases, we always act on the basis of legal advice and disclose only the minimum information necessary.

5.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such circumstances, you will be notified in advance and the new entity will be required to comply with this Privacy Policy.

Cookies and Tracking Technology

The bk699 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the website — maintain login sessions and security
• Performance Cookies: Help analyse website performance and user experience
• Preference Cookies: Remember your language, game preferences, and other settings
• Analytics Cookies: Help understand platform usage patterns and improve services

6.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain core features of the website to not function properly, particularly login and payment-related functions.

User Rights

As a user of bk699, you have the following rights over your personal information. You can contact our support team at any time to exercise these rights:

• Right of Access: The right to know what information we hold about you and to receive a copy of it
• Right to Rectification: The right to correct or update your information if it is inaccurate or incomplete
• Right to Erasure: The right to request deletion of your personal information in certain circumstances
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances
• Right to Object: The right to object to certain uses of your information
• Right to Portability: The right to receive the information you have provided in a structured, machine-readable format
• Right to Opt Out of Marketing: The right to withdraw from promotional communications

To exercise any of the rights above, email [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 working days of receipt.

Privacy of Minors

bk699 strictly prohibits persons under the age of 21 from registering or using the service. We do not knowingly collect or process any personal information from minors.

Age verification is mandatory during the registration process. If we become aware that a user is under 21, the relevant account will be closed immediately and all information collected will be securely deleted. If you are aware that a minor is using our platform, please notify us immediately at [email protected].

Changes to the Privacy Policy

bk699 reserves the right to change, amend, or update this Privacy Policy at any time. This Policy may need to be updated from time to time to keep pace with changes in our services, the legal environment, or technology.

If any significant changes are made, we will send a notification to your registered email address at least 7 days before the changes take effect, and a notice will be displayed on the website. Continued use of the service after any changes will be considered as your consent to the revised Policy.

The latest version of this Policy will always be available on the Privacy Policy page of our website. The "Last Updated" date is always shown at the top of the page.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team. Our 24/7 Bengali support team is always ready to assist you.

If you believe your information has been used improperly and the issue was not resolved even after discussing it with us, you may file a complaint with the relevant data protection authority.